Dashboard
Total Members
12,847
+8.4% this month
Points Issued
2.4M
+12.1% this month
QR Scans Today
1,094
+22% vs yesterday
Active Shops
284
+14 this week
Open Returns
7
+2 since yesterday
Suspect Scans
3
Needs review
3 suspicious QR scans detected in Musanze — same code scanned from two locations within 4 minutes. Review now →
QR Verifications — Last 14 Days
GenuineSuspect
14,382
total verifications
47 suspicious
0.33% anomaly rate
Jun 8Jun 15Jun 22
Loyalty Tier Breakdown
⭐ Gold (2,000+ pts)2,140
🥈 Silver (500–1,999)5,832
🔵 Bronze (0–499)4,875
Points redeemed
842K
Redemption rate
34.7%
Recent Returns
RefMemberReasonStatus
RTN-0047Amina UwaseDefectivePending
RTN-0046Jean-Paul K.ExpiredIn Review
RTN-0045Diane MukamanaWrong ProductResolved
RTN-0044Eric HabimanaDefectiveResolved
Top Shops by QR Scans
KG
Kimironko General Store
880
NY
Nyamirambo Market
720
KC
Kacyiru Corner Store
580
GI
Gisozi Community Shop
420
Suspicious: Code SWV-2024-CO-017 scanned in Kigali & Musanze simultaneously (Jun 22, 09:14).

Products & QR Registry

All Products
ProductCodeCategoryQRScansActions
Inzoga Maize Flour 2kgSWV-2024-MF-001Groceries Active2,840
Inyange UHT Milk 500mlSWV-2024-ML-042Groceries Active1,920
⚠ Cooking Oil 2LSWV-2024-CO-017Cooking Suspect847
Dried Beans 1kgSWV-2024-DB-009Groceries Active1,102
Laundry Soap Bar ×4SWV-2024-LS-003HouseholdPending0
Kitenge Fabric 2mSWV-2024-KF-001Fashion Active388
Select a product
Click any row to view details and QR code

Shop Network — Kigali

Total Shops
284
+14 this week
Active (30d)
241
84.9%
Districts Covered
8
of 30 Rwanda
Avg Scans/Shop
127
+18% MoM
Shop Registry
ShopDistrictOwnerStatusScansActions
Kimironko General StoreGasaboAlice UwimanaActive880
Nyamirambo Market ShopNyarugengeRobert NshimiyimanaActive720
Kacyiru Corner StoreGasaboMarie-Claire IngabireInactive580
Gisozi Community ShopGasaboPierre HakizimanaActive420
Remera Fresh MarketGasaboSolange MukandutiyeActive310
Kanombe Trading PostKicukiroEmmanuel NzeyimanaPending0
Coverage Map — Kigali
284 shops · Kigali
Gasabo (162)
Nyarugenge (74)
Kicukiro (48)
Onboarding Checklist
Business registration verified
241
MoMo account linked
238
QR scanner trained
184
First order placed
156

Returns Management

Open
7
In Review
4
Resolved (30d)
38
Avg Resolution
18h
−4h vs last month
CSAT Score
4.6/5
+0.2 this month
All Return Requests
RefMemberProductReasonViaStatusActions
RTN-0047Amina UwaseMaize Flour 2kgDefective WAPending
RTN-0046Jean-Paul K.Cooking Oil 2LExpired EmailIn Review
RTN-0045Diane MukamanaUHT Milk 500mlWrong Product WAResolved
RTN-0044Eric HabimanaLaundry Soap ×4Defective EmailResolved
RTN-0043Grace UweraKitenge Fabric 2mNot Satisfied WAPending
Return Detail
Pending
Click a return row to view and respond

Loyalty Programme

Total Members
12,847
+8.4%
Points Issued (30d)
184K
+12%
Points Redeemed (30d)
62K
33.7%
Avg Points/Member
620
Silver tier avg
Members
MemberPointsTierLast ActiveActions
AU
Amina Uwase
1,240⭐ GoldToday
JK
Jean-Paul K.
2,850⭐ GoldYesterday
DM
Diane Mukamana
740🥈 SilverJun 20
EH
Eric Habimana
520🥈 SilverJun 18
GU
Grace Uwera
210🔵 BronzeJun 15
Reward Catalogue
RWF 500 Discount
500 pts · 1,240 redeemed
Free Cooking Oil 1L
1,000 pts · 308 redeemed
Priority Support
2,000 pts · 42 redeemed
Points Earning Rules
Purchase at partner shop+10 pts / RWF 1,000
Product QR verification+10 pts / scan
Refer a friend+50 pts
Register a new shop (admin)+200 pts

Zoho Integration Status

CRM Contacts synced
12,847
Live
Returns in Zoho Mail
7
Open tickets
Inventory items synced
142
Live
Last full sync
14 min
ago
Connected Zoho Apps
Zoho CRM
Contacts, Deals, Retailer accounts
Connected
Zoho Mail
Return requests → support@swavu.com
Connected
Zoho Inventory
Products, stock levels, suppliers
Connected
Zoho Books
Invoicing, MoMo reconciliation
Connected
Zoho Desk
Consumer support tickets
Configuring
Zoho Analytics
Cross-app BI dashboards
Pending
Return → Zoho Mail Flow
  • Customer submits return in app
    Mobile app → Swavu API
  • Email auto-sent to support@swavu.com
    Zoho Mail API — ref number generated
  • CRM contact record updated
    Return linked to Zoho CRM account
  • WhatsApp confirmation to customer
    Africa's Talking gateway · ~2 sec
  • Admin resolves → customer notified
    Via Zoho Mail or WhatsApp reply
API Configuration
Zoho Client ID
Return email recipient
MTN MoMo webhook URL

Register New Product

Product Name *
Category *
Supplier *
Price (RWF)
Auto-generated Code
QR Code Preview
Unique Swavu Promise QR code linked to this product. Print on packaging or stickers for consumer verification.
Swavu Promise Certified
Points awarded on QR scan
Done